At Lureme, customer satisfaction is our priority.

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of receiving your order. We will review your request and provide a replacement or refund when applicable.

For hygiene and safety reasons, opened or used perfumes cannot be returned or exchanged unless they arrive damaged or defective.

To be eligible for a return, the product must be unused and in its original packaging.

Refunds, when approved, will be processed through the original payment method within a reasonable period.

Shipping fees are non-refundable unless the return is due to our error.

For any questions regarding returns or refunds, please contact our customer support team.

Thank you for shopping with Lureme.